CASE STUDY: Scaling at pace: how Nationwide Specialist Services (NSS) built a team to match its growth plans.

29th April 2026

Nationwide Specialist Services (NSS), a specialist Facilities Management provider focused on working at height, cleaning, building maintenance and access solutions, faced a significant growth challenge. The business needed to rapidly expand its commercial team, with the goal of doubling headcount within a 6-12 month period.

Rather than taking a volume-led approach, Steph worked closely with the NSS leadership team to get under the skin of their growth strategy, understanding not just the roles they needed to fill, but the profile of person who could deliver against their long-term objectives. That clarity shaped a targeted search approach, drawing on deep knowledge of the FM sales market to identify candidates who were the right fit commercially and culturally.

The result was a successful scale-up of the NSS commercial team, with hires secured within the timeframe and aligned to where the business was heading, not just where it was at the time of hire.